T2 Support desk
What is broken?
Support requests go straight to the IT lane. You do not need to choose a service. Read during Mon–Fri 09:00–18:00 Europe/London (GMT/BST); no response time is promised.
Column 1 · Before you write
Note the symptom
Screenshot or copy any error text exactly. Note the time it happened.
Column 2 · Scope
Who is affected?
One person, one device, or everyone? This alone often points to the cause.
Column 3 · Do not
Send passwords
Access is arranged separately and safely once the request is read.
Support ticket
Self-check
0 ticked
Ticks stay on this page only and are not sent anywhere.
Is there an emergency line?
No. You can call +44 7456 078631 in office hours, but there is no out-of-hours or emergency service.
Is support covered by any contract?
Only if one has been agreed in writing. Otherwise each request is assessed and confirmed first.