:root{--lemon:#e9ef3c;--lemon2:#f6f8b8;--ink:#15150f;--ink2:#2a2a20;--paper:#fbfbe9;--mute:#5d5d4c;--red:#d2401e;--line:#15150f;
--mono:"Cascadia Mono","SFMono-Regular",Consolas,"Liberation Mono",Menlo,monospace;--sans:"Trebuchet MS","Segoe UI",Ubuntu,"DejaVu Sans",sans-serif;--cond:"Arial Narrow","Roboto Condensed","Helvetica Neue",Impact,sans-serif}
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--paper);color:var(--ink);font:16px/1.6 var(--sans);overflow-x:hidden}
a{color:inherit}img{max-width:100%}
:focus-visible{outline:3px solid var(--red);outline-offset:2px}
.skip{position:absolute;left:-999px;top:0;background:var(--ink);color:var(--lemon);padding:.6rem 1rem;z-index:99}.skip:focus{left:0}
.wrap{max-width:1240px;margin:0 auto;padding:0 clamp(1rem,3vw,2rem)}
.mono{font-family:var(--mono)}
h1,h2,h3{font-family:var(--cond);font-weight:800;letter-spacing:-.01em;line-height:1.02;margin:0 0 .6rem;text-transform:uppercase;overflow-wrap:anywhere}
h1{font-size:clamp(2.4rem,7vw,5.6rem)}h2{font-size:clamp(1.7rem,4vw,2.8rem)}h3{font-size:1.25rem}
p{margin:0 0 1rem;max-width:68ch}
/* top bench bar */
.bench{background:var(--ink);color:var(--lemon);font:12px/1 var(--mono);letter-spacing:.06em}
.bench .wrap{display:flex;gap:1rem;justify-content:space-between;align-items:center;min-height:36px;flex-wrap:wrap;padding-block:.4rem}
.bench a{color:var(--lemon)}
.mark{display:flex;align-items:center;gap:.6rem;text-decoration:none;font:900 1.5rem/1 var(--cond);text-transform:uppercase;letter-spacing:-.02em}
.mark i{display:inline-grid;place-items:center;width:44px;height:44px;background:var(--ink);color:var(--lemon);font-style:normal;clip-path:polygon(0 0,100% 0,100% 70%,70% 100%,0 100%)}
.mark small{display:block;font:600 10px/1.2 var(--mono);letter-spacing:.12em;color:var(--mute)}
header.top{background:var(--lemon);border-bottom:3px solid var(--ink);position:sticky;top:0;z-index:40}
.toprow{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding-block:.7rem}
.dirbtn{font:700 13px var(--mono);background:var(--ink);color:var(--lemon);border:0;padding:.75rem 1rem;min-height:44px;cursor:pointer;text-transform:uppercase}
/* horizontal ticket rail */
.rail{display:flex;gap:0;overflow-x:auto;scrollbar-width:thin;border-top:2px dashed var(--ink);padding:.6rem 0 .7rem;scroll-snap-type:x proximity}
.rail ol{display:flex;gap:.6rem;list-style:none;margin:0;padding:0 2px}
.tk{scroll-snap-align:start;display:flex;align-items:stretch;text-decoration:none;background:var(--paper);border:2px solid var(--ink);min-height:44px;white-space:nowrap;position:relative}
.tk b{display:grid;place-items:center;padding:0 .55rem;font:700 11px var(--mono);border-right:2px dashed var(--ink);background:var(--lemon2)}
.tk span{padding:.55rem .8rem;font:700 14px var(--sans)}
.tk:hover,.tk[aria-current=page]{background:var(--ink);color:var(--lemon)}
.tk[aria-current=page] b{background:var(--red);color:var(--paper)}
.directory{display:none;background:var(--ink);color:var(--paper);padding:1.2rem 0 1.6rem}
.directory.open{display:block}
.directory ul{list-style:none;margin:0;padding:0;display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:.5rem}
.directory a{display:block;padding:.7rem;border:1px solid #55553f;text-decoration:none}.directory a:hover{background:var(--lemon);color:var(--ink)}
.directory small{display:block;color:#bdbd95;font:12px var(--mono)}
/* generic */
main{display:block}
section{padding:clamp(2.5rem,6vw,5rem) 0}
.tag{display:inline-block;font:700 12px var(--mono);letter-spacing:.1em;text-transform:uppercase;background:var(--ink);color:var(--lemon);padding:.3rem .55rem;margin-bottom:1rem}
.btn{display:inline-flex;align-items:center;gap:.5rem;min-height:46px;padding:.7rem 1.2rem;border:2px solid var(--ink);background:var(--ink);color:var(--lemon);font:700 15px var(--sans);text-decoration:none;cursor:pointer}
.btn.alt{background:transparent;color:var(--ink)}.btn:hover{background:var(--red);border-color:var(--red);color:var(--paper)}
.btn[disabled]{opacity:.55;cursor:wait}
.row{display:flex;flex-wrap:wrap;gap:.7rem}
.row>*,.grid>*{min-width:0}
/* home hero: full bleed sorting bench */
.hero{background:var(--ink);color:var(--paper);padding:clamp(2.5rem,7vw,6rem) 0 0;position:relative;overflow:hidden}
.hero h1{color:var(--lemon);max-width:14ch}
.hero .lede{font-size:1.15rem;color:#e8e8cf}
.belt{margin-top:3rem;display:flex;gap:0;border-top:3px solid var(--lemon);overflow:hidden}
.belt div{flex:1 1 0;min-width:0;padding:1rem;border-right:2px dashed #6b6b4c;font:13px var(--mono);color:#d9d9b5}
.belt div strong{display:block;color:var(--lemon);font:800 1.5rem var(--cond);text-transform:uppercase}
.slot{display:grid;grid-template-columns:repeat(12,1fr);gap:1rem}
.slot>*{min-width:0}
.bin{border:3px solid var(--ink);background:var(--paper);padding:1.3rem;position:relative}
.bin::before{content:attr(data-code);position:absolute;top:-13px;left:12px;background:var(--lemon);border:2px solid var(--ink);font:700 11px var(--mono);padding:2px 6px}
.lemonband{background:var(--lemon);border-block:3px solid var(--ink)}
.stripe{background:repeating-linear-gradient(-45deg,var(--lemon) 0 14px,var(--ink) 14px 28px);height:14px}
/* triage tool */
.triage{display:grid;grid-template-columns:1.1fr .9fr;gap:1.5rem}
.triage fieldset{border:2px solid var(--ink);margin:0 0 1rem;padding:1rem}
.triage legend{font:700 13px var(--mono);text-transform:uppercase;background:var(--paper);padding:0 .4rem}
.chip{display:inline-flex;margin:.25rem}
.chip input{position:absolute;opacity:0;width:1px;height:1px}
.chip span{display:inline-block;border:2px solid var(--ink);padding:.5rem .8rem;min-height:44px;cursor:pointer;font-size:14px;background:var(--paper)}
.chip input:checked+span{background:var(--ink);color:var(--lemon)}
.chip input:focus-visible+span{outline:3px solid var(--red);outline-offset:2px}
.slip{background:var(--ink);color:var(--paper);padding:1.4rem;font-family:var(--mono);font-size:14px;position:sticky;top:180px;align-self:start}
.slip h3{color:var(--lemon)}
.slip ul{padding-left:1.1rem}.slip .lane{font:800 2rem var(--cond);color:var(--lemon);text-transform:uppercase}
/* services ticket list */
.svc{display:grid;grid-template-columns:140px 1fr;border-top:3px solid var(--ink)}
.svc>div{min-width:0;padding:1.6rem 0}
.svc .code{font:800 3rem/1 var(--cond);color:var(--ink);background:var(--lemon);padding:1.6rem .8rem;border-right:3px solid var(--ink)}
.svc .body{padding-left:1.5rem}
.cols{columns:2 260px;column-gap:2rem}
/* method: timeline punched */
.punch{list-style:none;margin:0;padding:0;counter-reset:p}
.punch li{display:grid;grid-template-columns:70px 1fr;gap:1rem;padding:1.2rem 0;border-bottom:2px dashed var(--ink)}
.punch li::before{counter-increment:p;content:"T" counter(p);display:grid;place-items:center;width:60px;height:60px;border-radius:50%;border:3px solid var(--ink);font:700 15px var(--mono);background:var(--lemon)}
.crit{width:100%;border-collapse:collapse;font-size:15px}
.crit th,.crit td{border:2px solid var(--ink);padding:.7rem;text-align:left;vertical-align:top}
.crit th{background:var(--ink);color:var(--lemon);font:700 13px var(--mono)}
.tablewrap{overflow-x:auto}
/* resources */
.filters{display:flex;flex-wrap:wrap;gap:.5rem;align-items:center;margin-bottom:1.2rem}
.filters input[type=search]{min-height:46px;border:2px solid var(--ink);padding:.5rem .8rem;font:15px var(--sans);flex:1 1 240px;background:var(--paper)}
.fbtn{min-height:44px;border:2px solid var(--ink);background:var(--paper);padding:.4rem .8rem;font:700 13px var(--mono);cursor:pointer}
.fbtn[aria-pressed=true]{background:var(--ink);color:var(--lemon)}
.reslist{list-style:none;padding:0;margin:0}
.reslist li{border-left:8px solid var(--ink);background:#fff9;padding:1rem 1.2rem;margin-bottom:.8rem}
.reslist li[hidden]{display:none}
.reslist li em{font:12px var(--mono);font-style:normal;background:var(--lemon);padding:2px 6px}
details{border:2px solid var(--ink);margin-bottom:.6rem;background:var(--paper)}
summary{cursor:pointer;padding:.9rem 1rem;font-weight:700;min-height:44px}
details[open] summary{background:var(--lemon)}
details>div{padding:0 1rem 1rem}
/* support board */
.board{display:grid;grid-template-columns:repeat(3,1fr);gap:0;border:3px solid var(--ink)}
.board>div{padding:1.3rem;border-right:3px solid var(--ink);min-width:0}.board>div:last-child{border-right:0}
.board .hd{font:700 12px var(--mono);text-transform:uppercase;margin-bottom:.6rem;display:block}
/* forms */
form .f{display:grid;gap:.3rem;margin-bottom:1rem}
label{font-weight:700;font-size:14px}
input,textarea,select{font:16px var(--sans);border:2px solid var(--ink);padding:.7rem;background:var(--paper);color:var(--ink);width:100%;min-height:46px;border-radius:0}
textarea{min-height:140px}
.two{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.two>*{min-width:0}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
.check{display:flex;gap:.6rem;align-items:flex-start}.check input{width:22px;height:22px;min-height:22px;flex:none;margin-top:3px}
.status{margin-top:1rem;padding:.9rem;border:2px solid var(--ink);display:none}
.status.show{display:block}.status.ok{background:var(--lemon)}.status.err{background:#fde3da;border-color:var(--red)}
.modes{display:flex;flex-wrap:wrap;border:3px solid var(--ink);margin-bottom:1.4rem}
.modes button{flex:1 1 150px;min-height:52px;border:0;border-right:3px solid var(--ink);background:var(--paper);font:800 1rem var(--cond);text-transform:uppercase;cursor:pointer}
.modes button:last-child{border-right:0}.modes button[aria-selected=true]{background:var(--ink);color:var(--lemon)}
.addr{font-family:var(--mono);font-size:14px;overflow-wrap:anywhere}
.email{overflow-wrap:anywhere;word-break:break-word}
/* footer */
footer{background:var(--ink);color:#e7e7c9;margin-top:3rem;font-size:14px}
footer .wrap{display:grid;grid-template-columns:1.4fr 1fr 1fr;gap:2rem;padding-block:2.5rem}
footer>.wrap>*{min-width:0}
footer a{color:var(--lemon)}footer ul{list-style:none;padding:0;margin:0}footer li{margin:.35rem 0}
footer .legal{border-top:1px dashed #66664a;grid-column:1/-1;padding-top:1rem;font:12px var(--mono)}
.linkbtn{background:none;border:0;color:var(--lemon);text-decoration:underline;font:inherit;cursor:pointer;padding:.3rem 0;min-height:32px}
/* cookie */
.cookie{position:fixed;left:1rem;bottom:1rem;max-width:420px;width:calc(100% - 2rem);background:var(--paper);border:3px solid var(--ink);padding:1rem;z-index:60;box-shadow:8px 8px 0 var(--ink)}
.cookie[hidden]{display:none}.cookie p{font-size:14px}
.cookie .row .btn{flex:1 1 140px;justify-content:center}
.big404{font:900 clamp(6rem,25vw,16rem)/.8 var(--cond);color:var(--ink);-webkit-text-stroke:3px var(--ink);color:var(--lemon)}
.prose h2{margin-top:2rem}.prose{max-width:820px}
.sidecard{border:3px solid var(--ink);padding:1.2rem;background:var(--lemon2)}
@media (max-width:900px){.triage,.two{grid-template-columns:1fr}.slip{position:static}.board{grid-template-columns:1fr}.board>div{border-right:0;border-bottom:3px solid var(--ink)}footer .wrap{grid-template-columns:1fr}.slot>*{grid-column:1/-1!important}}
@media (max-width:600px){.svc{grid-template-columns:1fr}.svc .code{border-right:0;padding:.8rem}.svc .body{padding-left:0}.belt{flex-direction:column}.belt div{border-right:0;border-bottom:2px dashed #6b6b4c}.punch li{grid-template-columns:1fr}.mark small{display:none}}
@media (prefers-reduced-motion:no-preference){.tk{transition:transform .15s}.tk:hover{transform:translateY(-3px)}.in{animation:slide .5s ease both}@keyframes slide{from{opacity:0;transform:translateX(-24px)}to{opacity:1;transform:none}}}